HOW DO I RETURN AN ORDER RECEIVED?
Return within 30 days With your purchase of a PHYMAT mat, you will enjoy a return within 30 days.In 30 days, if you are not completely satisfied with your purchase for any reason, you can send it back for a refund equal to the price of the product minus shipping fee. If you think you might return your mat during 30 days, please use it with care and always cover it with a towel or blanket. The unit must be returned in good condition without smell, stains, or damage. The cost of shipping will be deducted from your refund amount even if you did not pay for shipping. Buyer assumes responsibility for return shipping costs of a refund. In order to return your mat, please follow these 3 steps: Send an email to PHYMATLIFESHOP@163.com with your intent to return and your reason. After receiving a reply with an acknowledgment of the return please ship the product along with a note explaining the reason for the return to the address we sent you. After you have shipped the unit, please wait until it is delivered to our warehouse and then email us your tracking number. Once the tracking confirms the delivery, we will process your refund immediately. Not providing the tracking information may cause your refund to be delayed.