ANSWERS TO YOUR QUESTIONS

Shipping Information

WHAT SHIPPING METHODS ARE AVAILABLE?

Usually,we use FedEx, UPS,to shipping our orders Of course, if you want to use your own transportation channel, we can also transport you according to the transportation channel you provide

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Shipping time may vary from 2 to 3 weeks. Delays are usually associated with customs procedures. Remember that you may also be subject to VAT and local customs import taxes at the destination, which could be 15-18% of the declared value.

DO YOU SHIP INTERNATIONALLY?

We provide transportation to most countries in Asia, Europe, North America and South America. If you are not sure whether your country is within the scope of delivery, you can contact us by email to confirm

How much does international shipping cost?

Shipping costs depend on the model, size, and weight. Currently due to the impact of the epidemic. The prices of international transportation fluctuate frequently. Therefore, please contact us in advance, and we will tell you the shipping cost according to your country and the products you will order. Thanks  

Returns

HOW DO I Return an order received?

Return within 30 days With your purchase of a PHYMAT mat, you will enjoy a return within 30 days.In 30 days, if you are not completely satisfied with your purchase for any reason, you can send it back for a refund equal to the price of the product minus shipping fee. If you think you might return your mat during 30 days, please use it with care and always cover it with a towel or blanket. The unit must be returned in good condition without smell, stains, or damage. The cost of shipping will be deducted from your refund amount even if you did not pay for shipping. Buyer assumes responsibility for return shipping costs of a refund. In order to return your mat, please follow these 3 steps: Send an email to PHYMATLIFESHOP@163.com with your intent to return and your reason. After receiving a reply with an acknowledgment of the return please ship the product along with a note explaining the reason for the return to the address we sent you. After you have shipped the unit, please wait until it is delivered to our warehouse and then email us your tracking number. Once the tracking confirms the delivery, we will process your refund immediately. Not providing the tracking information may cause your refund to be delayed.